Accessibility and Privacy Policies
Pillitteri Estates Winery
Multi Year Accessibility Policy
Statement of organizational commitment
Pillitteri Estates Winery is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.
We are committed to training staff and volunteers in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities.
We will train our employees and volunteers on accessibility as it relates to their specific roles.
Information and communications
We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports.
We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring.
We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees.
Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency.
Our performance management, career development and redeployment processes will take into account the accessibility needs of all employees. Note: This only applies to organizations that already have these processes in place.
Design of Public Spaces
We will meet accessibility laws when building or making major changes to public spaces. Public spaces include:
• Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals
• Accessible off-street parking
• Service counters
We will put procedures in place to prevent service disruptions to our accessible parts of our public spaces.
Pillitteri Estates Winery is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
Pillitteri Estates Winery understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
Pillitteri Estates Winery is committed to complying with both the Ontario Human Rights Code and the AODA.
Pillitteri Estates Winery is committed to excellence in serving all customers including people with disabilities.
Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.
People with disabilities may use their personal assistive devices when accessing our goods, services or facilities.
In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities.
We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods, services or facilities.
We will communicate with people with disabilities in ways that take into account their disability. This may include the following:
We will work with the person with a disability to determine what method of communication works for them.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation (template, letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.
A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.
A regulated health professional is defined as a member of one of the following colleges:
• College of Audiologists and Speech-Language Pathologists of Ontario
• College of Chiropractors of Ontario
• College of Nurses of Ontario
• College of Occupational Therapists of Ontario
• College of Optometrists of Ontario
• College of Physicians and Surgeons of Ontario
• College of Physiotherapists of Ontario
• College of Psychologists of Ontario
• College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario
If service animals are prohibited by another law, we will do the following to ensure people with disabilities can access our goods, services or facilities:
• explain why the animal is excluded
• discuss with the customer another way of providing goods, services or facilities
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
• Fee/fare will not be charged for support persons.
In certain cases, Pillitteri Estates Winery might require a person with a disability to be accompanied by a support person for the health or safety reasons of:
• the person with a disability
• others on the premises
Before making a decision, Pillitteri Estates Winery will:
• consult with the person with a disability to understand their needs
• consider health or safety reasons based on available evidence
• determine if there is no other reasonable way to protect the health or safety of the person or others on the premises
If Pillitteri Estates Winery determines that a support person is required, we will waive the admission fee for the support person
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Pillitteri Estates Winery will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
Pillitteri Estates Winery will provide accessible customer service training to:
• all employees and volunteers
• anyone involved in developing our policies
• anyone who provides goods, services or facilities to customers on our behalf.
Staff will be trained on accessible customer service within one month after being hired.
Training will include:
• purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
• Pillitteri Estates Winery’s policies related to the customer service standard
• how to interact and communicate with people with various types of disabilities
• how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• how to use the equipment or devices available on-site or otherwise that may help with providing goods, services or facilities to people with disabilities. These include:
• what to do if a person with a disability is having difficulty in accessing Pillitteri Estates Winery’s goods, services or facilities
Staff will also be trained when changes are made to our accessible customer service policies.
Pillitteri Estates Winery welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.
Customers who wish to provide feedback on the way Pillitteri Estates Winery provides goods, services or facilities to people with disabilities can provide feedback in the following way(s):In person: 1696 Niagara Stone Road, Niagara on the Lake, Ontario
In writing: email@example.com
By phone: (905) 468-3147
Pillitteri Estates Winery will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.
Notice of availability of documents
Pillitteri Estates Winery will notify the public that documents related to accessible customer service.
Pillitteri Estates Winery will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.
Modifications to this or other policies
Any policies of Pillitteri Estates Winery that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.
Changes to existing policies
We will modify or remove an existing policy that does not respect and promote the dignity and independence of people with disabilities.
To find a copy of the Ontario Regulations under the “Accessibility for Ontarians with Disabilities Act” follow this link. A printed copy has also been placed in the shelving unit by the fax machine for your reference.
http://www.e-laws.gov.on.ca/html/source/regs/english/2011/elaws_src_regs_r11191_e.htm Updated March 28th 2023
The General Data Protection Regulation (GDPR)
Pillitteri Estates Winery is committed to safeguarding the privacy
of our website visitors and being GDPR Compliant.
This policy sets out how we will treat your personal information.
Pillitteri Estates Winery
Pillitteri Estates Winery https://www.pillitteri.com
(2) What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
(c) information that you provide to us for the purpose of registering with us or submitting an enquiry via the contact form(s) included on this website or comment form(s) included in our blog
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
(e) any other information that you choose to send to us
(4) Using your personal information
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications)
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user; and
(j) deal with enquiries and complaints made by or about you relating to the website
Where you submit personal information for publication on our website (e.g. blog comments), we will publish and otherwise use that information in accordance with the license you grant to us.
We will NEVER without your express consent provide your personal information to any third parties for direct marketing.
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information
(6) International data transfers
(7) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
(8) Policy amendments
(9) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee (currently fixed at $25); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
(10) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(11) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
Pillitteri Estates Winery
1696 Niagara Stone Road
Niagara-on-the-Lake, Ontario, Canada
(13) Data controller
The data controller responsible in respect of the information collected on this website is Pillitteri Estates Winery